Refund Policy

Return & Refund Policy

🔁 Returns

  • Returns are accepted within 3 calendar days of successful delivery.
  • Return requests must be initiated within this period by contacting our support team.
  • All returned products must be in unused, unworn condition with original packaging and tags intact.
  • A minimum processing fee of ₹99 is applicable for all return and refund requests.
  • No returns or exchanges are allowed for products purchased on sale. In exceptional and approved cases, only a 50% refund may be issued for on-sale items.
  • If a returned product is found damaged, worn, washed, or used after inspection, only 50% of the product value will be refunded.

🍎 Edible & Perishable Items

  • Edible items are generally non-returnable due to health and safety reasons.
  • In rare exception cases where a return is approved for such items, a deduction of 10% of the product price plus original shipping charges will be applied to the refund amount.

💰 Refund Process

  • Once the returned product is picked up and successfully inspected, refunds will be processed within 6–7 business days.
  • Refunds will be credited to the original payment method (minus the ₹99 processing fee or applicable deductions).
  • For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer. Please note that we do not provide cash refunds for COD.
  • Our support team will contact you to confirm bank/UPI details before processing COD refunds.

📏 Size & Color Exchange

  • Exchanges are available within 3 calendar days of delivery.
  • A flat ₹99 exchange fee is applicable for each exchange request to cover logistics.
  • The product must be in unused and unworn condition with original packaging.
  • Once we receive and inspect your item, the replacement product will be delivered within 7 business days.

📝 How to Initiate a Return or Exchange

📩 Need Help?

We value your trust at STREETNOVA and are committed to providing a smooth shopping experience. If you have any questions regarding returns, refunds, or exchanges, please feel free to contact our support team. We’re always happy to assist you!